• Instructional Design: Goal Analysis, Task Analysis, Learner Analysis, Job Aids Design
  • E-Learning: Storyboarding, Camtasia, Adobe Creative Suite
  • Research: Survey Design (Qualtrics, SurveyMonkey), Interview, Data Visualization,
  • Project Management: Trello
  • Software: Microsoft Office (Word, Excel, PowerPoint, Access), Google Suite, Zoom
  • Graphic Design: Adobe Creative Suite (Photoshop, Illustrator)
  • Video Production: Premiere Pro, Audition, After Effects, Character Animator

Work Experience

Technical Writer & Editor, First Transit
Cincinnati, Ohio, July 2019 – present
  • Produce videos promoting business initiatives and highlighting employee successes
  • Design, develop and deliver training to general managers
  • Plan, write, and disseminate organizational communications
  • Write and edit employee guides and job aids
  • Administer employee-facing mobile app, including training new users, managing access, and reporting user engagement to corporate leadership 
  • Coordinate the submission and review of business continuity plan from transit locations in North America 
  • Manage SharePoint-based intranet sites
  • Author and distribute employee surveys, then collect and analyze responses
  • Create graphic illustrations for mobile app content, company news articles and internal communications

Documentation Analyst, Anthem, Inc.
Cincinnati, Ohio, June 2017 – July 2019
  • Conducted needs assessments for documentation, training, and technology tools
  • Designed, developed, and implemented computer-based and facilitator-led training
  • Mapped processes, then determined and recommend improvements
  • Led UAT testing teams, including writing test scripts and meeting with users
  • Maintained several Excel-based reports, including training progress reports
  • Managed training courses on LMS and administered SharePoint sites
  • Provided project support with analysis, documentation and other duties as required
  • Served as a customer service representative from April 2014-May 2017
Assistance Counselor, Fifth Third Bank
Cincinnati, Ohio, May 2012 – April 2014
  • Trained associates on systems, policies, and procedures
  • Developed job aids for new associates
  • Exceeded personal performance goals while training associates
  • Other roles at Fifth Third Bank include Late Stage Collector (January 2009-September 2010) and Customer Service Representative (January-June 2011)


  • Master of Science degree in Organizational Performance and Workplace Learning, College of Engineering, Boise State University, Boise, Idaho, USA (anticipated graduation: 2023)
  • Bachelor of Arts degree in Journalism, College of Informatics, Northern Kentucky University, Highland Heights, Kentucky, USA (December, 2014)


  • Association for Talent Development (ATD), Greater Cincinnati Chapter, Member (2020 – present) 
  • International Society for Performance Improvement (ISPI), Bay Area Boise State Chapter, Member (2020 – present)

Cassie Stone

Walton, Ky.